Refund Policy

At Tulum Essentials, we aim to provide you with a satisfying shopping experience. Please take note of our refund policy:

    •    Store Credit Only: We understand that circumstances may arise where a refund is necessary. Tulum Essentials offers refunds exclusively in the form of store credit. We do not issue cash refunds or credit reversals to the original payment method.

    •    Eligibility: Refunds in the form of store credit are applicable only for approved cases of damaged items, defects, or other qualifying issues with your purchase. Please contact us promptly within [number of days] days of receiving your order to report any problems.

    •    Store Credit Process: Upon approval of your refund request, we will issue store credit equivalent to the purchase amount of the returned item(s). This credit can be utilized towards future purchases on our website.

    •    Non-Refundable Items: Certain items may not be eligible for store credit refunds, such as final sale, clearance, or personalized/customized products, unless they arrive damaged or defective.

    •    Contact Us: To initiate a refund request or if you have any concerns about your order, please contact our customer support team at [contact email/phone number]. We are committed to ensuring your satisfaction and resolving any issues you may encounter.

We appreciate your understanding and cooperation with our refund policy designed to streamline the return process and enhance your shopping experience with Tulum Essentials.

Thank you for your continued support.

Warm regards,
The Tulum Essentials Team